Complaints

If you have a complaint please let us know or refer to the steps outlined below.

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1. Internal dispute resolution:

Meliora Financial Group Pty Ltd
Email: nathan@meliorafg.com.au
Phone: 0405 479 262

If you remain dissatisfied with how your compliant has been managed you may contact the following entities:

2. SFG Complaints Officer:

Complaints Officer
Name: Mark Norman
Address: 325 Churchill Ave, Subiaco WA 6008, Australia
Phone: 08 9286 6888
Email: compliance@spfgroup.com.au

3. External dispute resolution (AFCA):

Australian Financial Complaints Authority (AFCA)
AFCA Member Number: 42176
Email: info@afca.org.au
Phone: 1800 931 678
Address: GPO Box 3, Melbourne VIC 3001, Australia

Any issues regarding spam or telemarketing will generally be referred by OAIC to the Australian Communications and Media Authority (ACMA).

© Meliora Financial Group Pty Ltd Privacy Terms Complaints
ABN 92 670 736 517 is authorised under Mortgage Specialists Pty Ltd ACN 050 601 093 Australian Credit Licence 387025.

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